Last updated: May 25, 2026
This Refund Policy explains how refunds work for purchases made through Playloop (“Playloop,” “we,” “us,” or “our”) at https://playloop.co/.
By purchasing a product or service from Playloop, you agree to this Refund Policy.
1. Custom Digital Products and Services
Playloop provides custom digital products and services, including personalized games and related digital experiences.
Because our products may involve custom planning, design, development, setup, and delivery, refunds are limited once work has started.
2. Refund Eligibility
You may request a refund if:
You were charged by mistake
You made a duplicate payment
We are unable to provide the product or service you paid for
You request cancellation before we have started work on your order
There is a major issue with the delivered product that we are unable to reasonably fix
Refund requests are reviewed on a case-by-case basis.
3. Non-Refundable Situations
Refunds will generally not be provided if:
Work has already started on your custom order
The product or service has already been delivered
You changed your mind after work began
You provided incorrect or incomplete information that affected the final result
You approved the concept, preview, or final delivery
You no longer need the product or service
The issue is caused by your device, browser, internet connection, or third-party platform limitations
Since Playloop products are digital and personalized, completed orders are usually non-refundable.
4. Revisions and Fixes
If there is an issue with your delivered product, please contact us first.
We may offer reasonable fixes, corrections, or revisions depending on the issue and the scope of your order.
A refund will only be considered if the issue is significant and we are unable to provide a reasonable solution.
5. Cancellation Before Work Starts
If you request cancellation before we begin work on your order, you may be eligible for a full or partial refund.
Once planning, design, development, setup, or other custom work has started, the order may no longer be eligible for a refund.
6. Payment Processing Fees
Payment processing fees may be non-refundable depending on the payment provider.
If a refund is approved, any non-refundable processing fees may be deducted from the refunded amount.
7. Refund Processing Time
If your refund is approved, we will process it through the original payment method when possible.
Refund timing may vary depending on your bank, card provider, or payment processor. We are not responsible for delays caused by third-party payment providers.
8. Chargebacks
If you have an issue with your order, please contact us before opening a payment dispute or chargeback.
We are happy to review the issue and try to resolve it fairly.
Opening a chargeback without contacting us first may delay the resolution process.
9. How to Request a Refund
To request a refund, contact us with the following details:
Your name
Your email address
Order or payment details
Reason for the refund request
Any screenshots or details that may help us understand the issue
You can contact us at:
Email: hello@playloop.co
Website: https://playloop.co/#contact_form
10. Changes to This Refund Policy
We may update this Refund Policy from time to time.
When we update it, we will revise the “Last updated” date at the top of this page.